How much work is it to set up?
Not much, and you do not do it alone. You send us your timetable and your player list however you keep them — a spreadsheet is fine — and we set it up with you. What you have to learn is the day-to-day, and that is four screens.
I am not technical at all. Will I cope?
It is built for exactly that. Nothing to install and nothing to configure: it opens in your browser and looks like the things you already use. And when something is unclear you write to us and we sort it, with no ticket and no case number.
Is there any lock-in?
No. The monthly plan is cancelled whenever you like and you stop paying the next month. Quarterly and annual are paid up front in exchange for the discount: they tie you no further than the period already paid.
Can I try it before paying?
Yes. When we set the club up we agree a trial period with you before the first charge. We do not ask for a card to try it, because nothing is charged automatically today.
What happens if I cannot pay one month?
First there is a grace period with reminders. If it stays unpaid, the club is frozen: you can still sign in and read everything, but spots stop being sold and payments stop being recorded. Nothing is deleted, and everything comes back the moment the payment clears.
Who owns my data and my players’ data?
You do. We only process it to provide the service. You can ask us for a copy or for it to be deleted whenever you like. TrainPlanner never charges your players and never uses their data for anything else.